Contact — Tucan Bit

For press, data requests, or syndication reach out to [email protected] with "press" in the subject. We can share the methodology and raw scoring sheets under a short attribution line.

Email is the fastest channel: [email protected]. For urgent corrections (a bonus term we have wrong, a broken link, an outdated screenshot) mark the subject line "correction" and we will push it to the top of the queue.

We cannot open a complaint on your behalf, release a locked account, or chase a withdrawal — those go through Tucan Bit support directly. We also do not share private contact details for the operator's staff: all official channels are listed on the brand site.

If you prefer not to use mail, send the same information to [email protected] as free text: your name, the page the question refers to, and what you'd like us to check or change.

We reply inside two working days (Monday to Friday). Weekends and public holidays extend that by one to two days. If you have heard nothing after a week, resend — one message in roughly a hundred lands in a spam folder.

We prefer written communication over phone — a written record protects both sides and lets us attach a screenshot or a link. The editorial inbox at [email protected] is checked each business morning and the queue is cleared by end of day in the normal case. Replies come from a named person, not a generic address, so you know who you are talking to.

When your note is about a specific page, paste the URL into the first line of the message. That saves us a round trip asking which page and lets us open the right file immediately. If you have a screenshot of the problem, attach it as PNG under 2 MB.

What a useful correction note looks like. First line: the URL of the page you are writing about. Second line: what the page says now. Third line: what the current value is on the operator side, with a link to where you saw it. That is enough for us to open the file, confirm the change on Tucan Bit, and push the update inside the same working day.